960-16/965-16 Water Dispenser and Ice Machine
- All-in-one water and ice
The 960-16/965-16 combines a filtered water cooler and a chewable nugget ice maker in a single unit, producing up to 165 lbs of ice a day from your existing water source without separate machines or ice deliveries. - Choose your footprint
Available as a taller, no-bend freestanding model (960-16) or a compact countertop version (965-16) that fits under most cabinets, making it easy to match the unit to break rooms, kitchens, or space-limited professional settings. - Built for busier teams
With large-capacity output designed for 26–50 users, the 960-16/965-16 keeps education, professional services, and spa and salon environments consistently supplied throughout the workday.
26-50 Users 
Ambient 
Hot 
LED-UV 
Nugget Ice 
Touchless 
Free and no obligation quote 
Local support from a full-service expert 
No bottles, no bottle fees Certifications and standards
- NSF 372 certified for lead-free materials
- NSF 61 certified for plumbing parts that are safe for drinking water
- UL 399/CSA C22.2 certified for U.S. and Canadian electrical and fire safety in refrigeration-based water systems
- UL 563 certified for electrical safety in automatic ice-making equipment
- CSA B483.1 certified to Canadian drinking water treatment system standards for reducing harmful substances
Technologies and filtration
The 960-16/965-16 pairs state-of-the-art Culligan Quench filtration with in-tank and in-storage bin LED UV technology to keep both water and chewable nugget ice clean, fresh, and protected from cross-contamination.
Dimensions and specifications
Countertop: 23.75" h x 14.1" w x 23.75" d
Countertop: 11"
Countertop: 99 lbs
Countertop: 165 lbs
Countertop: 16 lbs
Countertop: 30 - 70 psi
Countertop: 120V/60Hz
Countertop: 4.9 amps (565 W)
Included in your subscription
The simple, easy water and ice solution.
Save money
Enjoy customizable water solutions that fit your needs and your budget. Our monthly fee covers everything — no surprises or extra charges. Ever.
Save time
From consultation to maintenance, we’ve got you covered with national coverage and a dedicated contact person to manage your water needs, giving you more time to focus on your business.
Save plastic
Enjoy safer, great-tasting water while contributing to a more sustainable future, free from single-use plastic water bottles.
Installation & Maintenance
Simple setup. Seamless support.
Seamless installation.
From quick delivery to expert setup, we handle everything. Our professional installation is typically completed in an hour or less, so you can enjoy pure water right away.
Full national coverage.
We take care of everything from your first consultation to routine maintenance, so you can focus on what matters most — your business.
Ongoing support.
With our expert team always on standby, enjoy set-it-and-forget-it simplicity with responsive support whenever you need.
An industry leader.
Culligan Quench leads the industry in providing bottleless water solutions, offering superior service and sustainable options compared to traditional water delivery services.
Reviews and questions
Discover how Culligan Quench customers are using and enjoying this product. Share your feedback or ask a question, and our team will follow up with an answer.
Frequently asked questions
What kind of ice does the 960-16/965-16 make?
The 960-16/965-16 produces high-quality chewable compressed nugget ice, often called “the good ice” because it is soft, easy to chew, and quickly absorbs flavor.
How much ice can the 960-16/965-16 produce and store?
It produces up to 165 lbs of chewable nugget ice per day and stores up to 16 lbs of ice.
What is the difference between the 960-16 and the 965-16?
The 960-16 is a taller, no-bend freestanding model, while the 965-16 is a compact countertop version that fits under most cabinets. Both offer the same water and ice performance and are sold separately.
What types of water does the 960-16/965-16 dispense?
The 960-16/965-16 dispenses filtered ambient and hot drinking water from a single spout, with a hot water safety dispensing system to prevent accidental output.
Is drainless installation available?
Yes. Optional drainless technology is available in low TDS environments (under 150 ppm), offering added installation flexibility.
How many people is the 960-16/965-16 designed for?
The 960-16/965-16 is a large-capacity unit designed for 26–50 users, making it well suited for busier break rooms and workplaces in education, professional services, and spas and salons.
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