960/965 Water Dispenser and Ice Machine
- All-in-one water and ice
The 960/965 combines a filtered water cooler and a chewable nugget ice maker in a single unit, delivering purified drinking water and up to 125 lbs of ice a day without the need for separate machines or bottled deliveries. - Choose your footprint
Available as a taller, no-bend freestanding model or a compact countertop version (965) that fits under most cabinets, so you can match the unit to break rooms, kitchens, or tight professional spaces. - Accessible by design
With an ADA-compliant build and priority support from a dedicated local contact, the 960/965 delivers dependable, easy-to-use hydration for education, professional services, and spa and salon environments.
1-25 Users 
Ambient 
Hot 
LED-UV 
Nugget Ice 
Touchless 
Free and no obligation quote 
Local support from a full-service expert 
No bottles, no bottle fees Certifications and standards
- NSF 372 certified for lead-free materials
- NSF 61 certified for plumbing parts that are safe for drinking water
- UL 399/CSA C22.2 certified for U.S. and Canadian electrical and fire safety in refrigeration-based water systems
- UL 563 certified for electrical safety in automatic ice-making equipment
- CSA B483.1 certified to Canadian drinking water treatment system standards for reducing harmful substances
Technologies and filtration
The 960/965 pairs state-of-the-art Culligan Quench filtration with LED UV technology and antimicrobial surface protection to keep both water and chewable nugget ice fresh, clean, and free from contamination.
Dimensions and specifications
Countertop: 17.7" h x 14.1" w x 21.7" d
Countertop: 9"
Countertop: 71.9 lbs
Countertop: 125 lbs in 24 hr
Countertop: 7 lbs
Countertop: 0.33 gallons
Countertop: 30 - 70 psi
Countertop: 120V/60Hz
Included in your subscription
The simple, easy water and ice solution.
Save money
Enjoy customizable water solutions that fit your needs and your budget. Our monthly fee covers everything — no surprises or extra charges. Ever.
Save time
From consultation to maintenance, we’ve got you covered with national coverage and a dedicated contact person to manage your water needs, giving you more time to focus on your business.
Save plastic
Enjoy safer, great-tasting water while contributing to a more sustainable future, free from single-use plastic water bottles.
Installation & Maintenance
Simple setup. Seamless support.
Seamless installation.
From quick delivery to expert setup, we handle everything. Our professional installation is typically completed in an hour or less, so you can enjoy pure water right away.
Full national coverage.
We take care of everything from your first consultation to routine maintenance, so you can focus on what matters most — your business.
Ongoing support.
With our expert team always on standby, enjoy set-it-and-forget-it simplicity with responsive support whenever you need.
An industry leader.
Culligan Quench leads the industry in providing bottleless water solutions, offering superior service and sustainable options compared to traditional water delivery services.
Reviews and questions
Discover how Culligan Quench customers are using and enjoying this product. Share your feedback or ask a question, and our team will follow up with an answer.
Frequently asked questions
What kind of ice does the 960/965 make?
The 960/965 produces high-quality chewable compressed nugget ice, often called “the good ice” because it is soft, easy to chew, and quickly absorbs flavor.
How much ice can the 960/965 produce and store?
It produces up to 125 lbs of chewable nugget ice per day and stores up to 7 lbs of ice.
What is the difference between the 960 and the 965?
The 960 is a taller, no-bend freestanding model, while the 965 is a compact countertop version that fits under most cabinets. Both offer the same water and ice performance and are sold separately.
What types of water does the 960/965 dispense?
The 960/965 dispenses purified ambient and hot drinking water from a single spout, with a hot water safety dispensing system to prevent accidental output.
What are the pre-installation requirements for the 960/965?
The unit requires a cold potable water supply (30–70 psi), a 120 VAC/60Hz/15 amp standard electrical circuit within 6 feet of the machine (no extension cords), and adequate floor or countertop space with access to the top for service. For full details, refer to the 960/965 pre-installation checklist.
Is drainless installation available?
Yes. Drainless technology is available in low TDS environments (under 150 ppm), offering added installation flexibility.
Explore more ice machines.
Not ready to commit? Discover more innovative ice machines delivering the same great taste and quality.
980-12 Water Dispenser and Ice Machine
425 lbs daily ice production. 12 lbs ice storage.
26-50 Users
Hot
Cold
Ambient
Nugget Ice
Touchless
956 Freestanding Water Dispenser and Ice Machine
44 lbs daily ice production. 13.2 lbs ice storage.
1-25 Users
Hot
Cold
Ambient
Tulip Ice
Touchless
960-16/965-16 Water Dispenser and Ice Machine
165 lbs daily ice production. 16 lbs ice storage.
26-50 Users
Hot
Cold
Ambient
Nugget Ice
Touchless
Top pick