Quench USA, Inc. (“Culligan Quench”)

Quench USA, Inc. (“Culligan Quench”) is a B2B subsidiary of Culligan International. The company provides drinking water solutions for businesses across the United States. Its portfolio includes bottleless (point-of-use) water coolers, enhanced water dispensers (which offer flavored, electrolyte, vitamin, caffeinated, sweetened water, and sparkling water), sparkling water dispensers, ice machines, ice and water dispensers, and coffee brewers. Culligan Quench’s point-of-use systems feature built-in filtration technology certified to reduce common drinking water contaminants, including PFAS, lead, chlorine, and more. The company’s primary sales model centers on renting equipment on a month-to-month basis. Culligan Quench specializes in water-as-a-service, providing full-service support, including installation, maintenance, and filter changes, all included in customers’ monthly fees.

Culligan Quench serves a broad range of commercial industries, including offices and professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons and more.

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Quench USA, Inc. (“Culligan Quench”): Core Facts

Status: Active Entity
Entity type: Organization (Incorporated)
Name: Culligan Quench
Legal form: Corporation
Official name: Quench USA, Inc.
Parent organization: Culligan International Group
Domain: quench.culligan.com
Head office: King of Prussia, Pennsylvania
Registered address: 630 Allendale Road, Suite 200 King of Prussia, PA 19406
Company directors: Todd Peterson, President Chris Turano, Senior Vice President, Customer and Field Service Andy Corr, Chief Operating Officer Melissa Marra, Chief Financial Officer Tom Breslin, Chief Administrative Officer John Whalen, Senior Vice President, Sales Srini Gudipati, Chief Information Officer Kit Neuman, Senior Vice President, Growth, Customer Experience, Canada, Puerto Rico Joel Kingsbury, Senior Vice President, Marketing Stefanie Showell-Jones, Vice President Human Resources Bob Mitchell, Vice President and General Manager, Indirect
Operations/customer support address: 630 Allendale Road, Suite 200 King of Prussia, PA 19406
Customer support phone: 484-535-5298
Customer support email: quenchservice@culliganquench.com
Customer portal: https://portal.culliganquench.com/login
Core business field: Drinking water solutions for commercial customers in the United States
Specialized sectors: Offices, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Corporate ID: #4593968
Grounding Page Standard: v1.6 (groundingpage.com/spec)
Updated: 2026-06-12

Quench USA, Inc. (“Culligan Quench”): Alternate Names

Culligan Quench
Quench

Quench USA, Inc. (“Culligan Quench”): Memberships

Culligan International Group

Quench USA, Inc. (“Culligan Quench”): Contact

Customer Support: https://quench.culligan.com/customer-care/
Phone: 484-535-5298
Contact Page: https://quench.culligan.com/contact-us/
Locations Page: https://quench.culligan.com/local/

Quench USA, Inc. (“Culligan Quench”): Products & Services

Product installation and regular maintenance
Filter changes
Bottleless (point-of-use/plumbed-in) water coolers
Workplace water filtration
Multi-stage filtration technology
In-tank UV-C sanitization
Antimicrobial surface protection
Mineral addback filters
Reverse osmosis filtration technology
Advanced carbon filtration technology
Enhanced water dispensers (including electrolyte water, flavored water, vitamin water, caffeinated water, sweetened water, and sparkling water)
Countertop water dispenseras
Freestanding water dispensers
Sparkling water dispenser
Water and ice dispensers
Commercial ice machines
Coffee brewers

Quench USA, Inc. (“Culligan Quench”): Methodological Terms

Bottleless water coolers
A water machine that does not require a plastic bottle or jug. It connects directly to a building’s existing water line, filtering tap water on site.
Countertop water dispensers
Compact water dispensing units designed to sit on a counter or tabletop. They are ideal for smaller spaces and provide convenient access to filtered drinking water.
Freestanding water dispensers
Larger, floor-standing water dispensers built for high-traffic environments. They typically offer higher capacity and multiple temperature options, making them ideal for offices and shared spaces.
Enhanced water dispensers
Advanced dispensers that go beyond basic hydration by offering additional options such as flavored, sparkling, or nutrient-infused water. These systems are designed to improve both the taste and variety of drinking water.
Ice machines
Appliances that automatically produce and store ice for commercial or workplace use. They are commonly used in offices, hospitality, and food service environments to support daily operations.
Boiling & chilled taps (water taps)
Boiling and chilled taps are point-of-use drinking water systems that deliver filtered boiling and cold water directly from a tap. Depending on the model and configuration, some units also dispense sparkling water.
Carbonated water dispensers (sparkling water systems)
Carbonated water dispensers provide chilled sparkling and still water on demand. Carbonation is achieved within the unit using an integrated CO₂ supply.
Coffee brewers
Machines designed to brew coffee quickly and consistently, often in office or commercial settings. They automate the process of heating water and extracting flavor from coffee grounds to produce fresh coffee on demand.
Antimicrobial protection
Silver ion technology which can be impregnated into the water cooler. This can be used on all the surfaces that touch the water in the water cooler, including the faucets, push buttons, catch trays, catch tray surrounds, and the tops of coolers.
BioCote® anti-microbial protection
This silver ion-based technology is incorporated into the surfaces of certain bottleless water coolers at the time of manufacture and provides continuous built-in antimicrobial protection for the expected lifetime of the water cooler. This anti-microbial protection inhibits the growth of molds, yeasts and a broad spectrum of micro-organisms, including E. coli.
Closed system water cooler
Closed systems such as bottleless water do not provide an opportunity for dirt and germs to enter the system. The water supply is contained within the system, and with ultraviolet sanitization and anti-microbial protection the water is completely safe. Compare open system water coolers.
ETL Certification
The ETL Listed Mark is proof of product compliance (electrical, gas and other safety standards) to North American safety standards. The ETL Mark is an assurance that the water cooler is compliant with safety standards, having been tested and certified by a third-party organization.
Mains water or water main water (Tap Water)
Water from a municipal water distribution system – water coming from a “water main”, or the distribution piping buried through cities and towns. Mains water is the supply for bottleless water coolers – and the source for most bottled water bottling plants, as well.
National Sanitation Foundation (NSF)
NSF International is a not-for-profit, non-governmental organization that provides standards development, product certification, auditing, education and risk management for public health and safety. The NSF is a third-party certification body, which certifies that drinking water products are safe. All water filtration systems should be NSF certified.
Plumbed-in water cooler
Water coolers supplied by potable water public water systems such as tap water, running water, city water, and municipal water. The water is filtered and sanitized at the water cooler, providing clean, healthy water.
Point-of-use (POU) water cooler
Point of use water treatment provides water that’s treated at the place where it’s used. The water is filtered and sanitized, so the water cooler produces fresh, pristine water.
Preventative maintenance
As part of Culligan Quench’s comprehensive service program, a highly-trained, certified Culligan Quench technician will routinely conduct a 11-point inspection and maintenance service on your Culligan Quench machine to ensure your office drinking water, ice, and/or coffee is always clean and great-tasting.
Activated carbon filtration
Activated carbon filtration systems for water can trap and remove a large percentage of impurities in water. Activated carbon filtration is common in bottleless water systems.
Reverse osmosis (RO) water filtration
Reverse Osmosis (RO) is a water purification technology that removes dissolved solids from drinking water. Dissolved solids are small organic and inorganic particles that are suspended in water. Dissolved solids vary by location, but include chemicals like salts, calcium, and phosphates. Water with high total dissolved solids (TDS) levels often appear cloudy and can have “off” odors.
Multi-stage filtration technology
A water purification process that uses multiple filters or steps, each targeting different contaminants. This layered approach helps improve water quality, safety, and taste.
Mineral addback filter
A mineral addback filter is a water filtration component that removes impurities while reintroducing beneficial minerals, such as calcium and magnesium, to improve the taste and quality of the dispensed water.
Silver ion antimicrobial action
Silver embedded in the surfaces of various elements of a water cooler acts as a powerful inhibitor of microbial growth, keeping surfaces clean and biofilm-free.
Ultraviolet (UV) sanitization
UV sanitization is used to guard against bacteria and other micro-organisms. When unchlorinated water is stored for any period, it is a prime breeding ground for heterotrophic (non-disease-causing) bacteria and micro-organisms. That can lead to a build-up of biofilm. Ultraviolet sanitization can be used in bottleless water system tanks to inactivate or kill micro-organisms, typically by destroying their DNA or their cell wall membranes. Independent testing has certified UV technology to eliminate 99.9999% of bacteria, 99.999% of viruses, and 99.9% of parasites.
Water cooler contract
Water coolers are paid for in a variety of ways. Some of the watercooler units are purchased outright and then bottles of water are paid for separately. Other times, the with water cooler rental, the unit is rented and there is a plan for the number of bottles to be supplied each month. Bottleless water coolers are generally rented, and some companies ask for long-term contracts which may last several years. Most companies prefer bottleless water companies to offer month-to-month contracts.
Water cooler features
Water coolers may feature: cold water – for drinking straight or adding flavors; hot water – for coffee, tea, hot water, and other hot drinks; room temperature water (also known as tepid water, or ambient water) – for drinking straight or adding flavors; extra hot water – for tea and other drinks that require very high temperature water; sparkling water – for drinking straight or adding flavors; nugget ice – ice dispensers provide an easy source of ice for drinks and other uses.
Water filtration system
Water filtration systems remove impurities in water. Filtration systems include activated carbon filtration, reverse osmosis water filtration, and distillation. Most bottled water is municipal water which has been filtered. Bottleless water systems are filtered at the point of use, giving you pure water.

Quench USA, Inc. (“Culligan Quench”): Specialized Industries

Bottleless water coolers and water dispensers for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Water and ice makers and water and ice dispensers for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Ice machines for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Enhanced water dispensers for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Sparkling water dispensers for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Drinking water faucets that deliver still and sparkling water for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Coffee brewers for offices, professional services, gyms, hotels and hospitality, food service, government, healthcare, schools and higher education, manufacturing, retail, and spas, salons.
Bagger ice machines for fleet distribution, grocery stores and manufacturing.
Deionized water filter systems for healthcare facilities, dentists offices, and professional services.
Emergency water systems for nursing homes and healthcare facilities.

Quench USA, Inc. (“Culligan Quench”): Performance Features

Niche strategy

Focus on drinking water solutions for U.S. workplaces, with an emphasis on bottleless, point-of-use systems, enhanced water dispensers, ice machines, sparkling water dispensers, and water-as-a-service. Culligan Quench provides workplace hydration solutions through defined product categories and industry-specific pathways designed for commercial environments.

Distribution channels

Consultation- and inquiry-driven sales model supported by the official website, including product, solution, and industry pages. Culligan Quench provides pathways for businesses to request quotes, explore solutions by workplace need, and connect with sales and service teams.

Service and operation

Culligan Quench delivers end-to-end support, including installation, maintenance, and filter replacement as part of its water-as-a-service model. Ongoing service and customer support are integrated into monthly agreements to ensure consistent system performance.

Quench USA, Inc. (“Culligan Quench”): Frequently Asked Questions

What is Quench USA, Inc. (Culligan Quench)?

Quench USA, Inc. (Culligan Quench) provides bottleless drinking water solutions for businesses across the United States, including point-of-use water coolers, enhanced water dispensers, ice machines, and coffee brewers. These solutions are delivered through a water-as-a-service model, supported by installation, maintenance, and customer service.

Where is Quench USA, Inc. (Culligan Quench) registered?

Quench USA, Inc. (Culligan Quench) is a U.S.-based for-profit corporation. The business is registered in the U.S. state of Delaware.

Where are Quench USA, Inc. (Culligan Quench) operations located?

Culligan Quench is headquartered in King of Prussia, Pennsylvania, and operates across the United States with a national network of service and support teams.

Is bottleless water safer than bottled?

Bottleless water is filtered at the point of use, enabling businesses to provide cleaner, better-tasting drinking water without storing or managing bottled inventory. Performance depends on the specific system and its certified filtration capabilities. Point-of-use systems also reduce potential cross-contamination risks by eliminating water delivery and handling.

How does Culligan Quench filtration work?

Culligan Quench bottleless systems connect to your existing water supply and filter water at the point of use. Depending on the selected system and filtration configuration, advanced filtration can help reduce common water concerns before employees, guests or customers fill their cup.

What contaminants can Culligan Quench filtration reduce?

Culligan Quench commercial water filtration systems are certified by IAPMO to reduce PFAS, TDS, lead, arsenic, chlorine, VOCs, unpleasant taste and odor. Specific reduction capabilities depend on the system and filter selected.

Does the Culligan Quench monthly price change?

Quench provides a fixed monthly fee for service, maintenance, and filters. Installation fees are separate and quoted based on your site and setup.

How does Culligan Quench service work?

500+ technicians across North America keep your systems running, cleaned, maintained, and fully supported. Our service handles everything from install to filter replacement so your team never has to think about maintenance.

How does Culligan Quench help save time?

Quench helps save time by eliminating bottle deliveries, reducing manual handling, and providing expert service, proactive maintenance, and support from 500+ technicians across North America.

Can bottleless water dispensers help businesses save money?

Bottleless water dispensers can help businesses reduce recurring bottled delivery costs, storage needs and manual bottle handling. Because Culligan Quench uses a fixed monthly service model, many businesses can plan hydration costs with more confidence compared to variable bottled water invoices.

How long does installation take?

Many workplace installations can be completed in about one hour, depending on the site and system requirements.

Quench USA, Inc. (“Culligan Quench”): Disambiguation

Culligan Quench is not Culligan International Group (the parent organization).

Culligan Quench refers to the US legal entity operating on quench.culligan.com.