Need service?

Current customers can request service on our Portal. Click the log in button to get started. Don’t have access to the Portal? Fill out the Service Request Form. If you are a Canadian customer, click here.

How to request service

Login (or register)

To log in, simply enter your registered email address and password in the provided fields.

Open a request

On top of the page under the
menu, click the button that
says “open a support or
service request form.”

Request service

Select the button that says
“Request Service.”

Complete  service prompts

You will be asked a series of
questions. Select the answers
that apply to you.

Still need additional help?

If you cannot login to the Portal or are having other issues, please fill out this form.

Enter your information

Fields marked * are required fields.

I need assistance with*
First Name*
Last Name*
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Company*
Account Number*
Account # is located on Quench Invoice. Ex: D123456
Unit Information:
Type of Unit*
Quench Q Sticker #
You can find the Q Sticker # on the top of your machine. Ex: Q1234567
Unit Location
Example: 2nd Floor Breakroom
Add another unit*

Yes, I need to request service on an additional unit.No, I don't need to add any additional units.
Type of Unit (Unit #2)*
Quench Q Sticker # (Unit #2)
You can find the Q Sticker # on the top of your machine. Ex: Q1234567
Unit Location (Unit #2)
Example: 2nd Floor Breakroom
Add another unit*

Yes, I need to request service on an additional unit.No, I don't need to add any additional units.
Type of Unit (Unit #3)*
Quench Q Sticker # (Unit #3)
You can find the Q Sticker # on the top of your machine. Ex: Q1234567
Unit Location (Unit #3)
Example: 2nd Floor Breakroom
Add another unit*

Yes, I need to request service on an additional unit.No, I don't need to add any additional units.
Type of Unit (Unit #4)*
Quench Q Sticker # (Unit #4)
You can find the Q Sticker # on the top of your machine. Ex: Q1234567
Unit Location (Unit #4)
Example: 2nd Floor Breakroom
Add another unit*

Yes, I need to request service on an additional unit.No, I don't need to add any additional units.
Type of Unit (Unit #5)*
Quench Q Sticker # (Unit #5)
You can find the Q Sticker # on the top of your machine. Ex: Q1234567
Unit Location (Unit #5)
Example: 2nd Floor Breakroom
Please explain your request below*
Service Address:*

Street Address

Street Address Line 2 (Suite/Unit #/Store #)

CityState

Postal / Zip Code
Location Hours of Operations*
Please provide your business hours of operations. Ex: 9AM-5PM
Please explain any special instructions for technician access below
Should be Empty:

man seated at computer with headset copy

Canadian
customers

If you are a Canadian customer requesting  service please call 1-888-545-7873 or email servicecanada@quenchwater.com.

Need service?

How to request service

Login (or register)

Open a request

Request service

Complete service prompts

Still need additional help?

Enter your information

Canadian customers

Complete  service prompts

Canadian
customers