Better together.
Quench and Culligan are uniting under one name to become Culligan Quench, upgrading your workplace water with unmatched expertise and innovation.
United to serve you better.
For nearly five years, Quench has been a proud member of the Culligan family. During that time, we’ve collaborated to enhance workplace water solutions by incorporating advanced Culligan technology, design, and innovation into our products.
Together as Culligan Quench, we’re making it easier than ever for your workplace to enjoy water loved by people and the planet.
Keeping a good thing flowing.
Everything you love about Quench remains the same. All your favorite water solutions are still available and ready to serve your workplace needs. Your team of water experts and account details stay the same too.
Same dedication to quality
We will continue to provide customized drinking water, sparkling water, ice, and coffee solutions that meet your unique needs and grow with your business.
Same personalized service
We still offer complete water solutions and seamless service, from the first consultation to regular maintenance, ensuring all your water needs are effortlessly managed.
Same commitment to sustainability
We remain dedicated to helping you reduce single-use plastic waste and improve the carbon footprint of your workplace.
Same great-tasting water
As always, our goal is to help you enjoy cleaner, great-tasting water that keeps your team hydrated, focused, and performing their best.
A wave of benefits for you.
Building on a shared legacy of innovation, we’re making it easier than ever to enjoy cleaner, great-tasting water.
Expanded capabilities
Our updated website simplifies the process of finding the right machine for your workplace.
Innovative products
Get ready for an expanded lineup of cutting-edge water solutions, designed to meet a wider range of needs and preferences.
Enhanced support
We’ve expanded our resources to provide you with faster, more comprehensive assistance tailored to your specific needs.
Frequently asked questions
Why is Quench changing its name to Culligan Quench?
For nearly five years, Quench has been part of the Culligan family, working together to enhance workplace water solutions by combining Quench’s seamless service with Culligan’s global expertise in research, design, and engineering.
We’re rebranding as Culligan Quench to shine a light on the advanced technology and innovation that Culligan brings to our solutions. This change highlights our ongoing commitment to delivering high-quality workplace water options, powered by Culligan’s expertise, without any disruption to you. By using one name, we want to make it clear that Culligan’s innovation is behind everything we offer, making our brand stronger and increasing the value we bring to your workplace.
Did our company name change, or is this just a visual update?
The legal name of our company is staying the same – Quench USA, Inc. All legal documents and contracts will remain in place without changing.
Who should we contact for support?
Quench customers can continue to contact our dedicated customer service team for support. Any changes will be communicated on our website or in your customer portal.
Where can customers find updates about the transition and future product developments?
Is Culligan Quench still a separate entity within Culligan? Is Culligan Quench considered an operating company, subsidiary, or brand?
Quench operates as a distinct brand under the Culligan umbrella, benefiting from Culligan’s resources while maintaining its specialized focus on providing workplaces with cleaner, safer, better-tasting water.
Where do I send my payment?
Our remit to address remains the same (P.O. Box 735777, Dallas TX 75373-5777), but please update your records with our new billing email address: billing@culliganquench.com.
Do I need an updated W-9?
No, you don’t need an updated W-9 form. We are still Quench USA, Inc., now proudly operating as Culligan Quench, with our Employer Identification Number (EIN) and tax details remaining unchanged.
I have automatic payment processing. Is there anything I need to do?
No action is required on your part. Our system will automatically update your payment processing information. If you have concerns, feel free to contact our customer service team.
I have a Quench Certificate of Insurance on file. Do I need to file for a new one?
You will not need to file for a new Certificate of Insurance. Our legal entity, Quench USA, Inc., and Employer Identification Number (EIN) are the same, even as we embrace our new name.